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Look at services like the App Store, Apple ID, Mac App Store, iCloud, and iTunes Store.Īnything other than a green circle next to it means Apple is experiencing problems. You can check this by visiting Apple’s system status website. There’s a chance the store you’re trying to access is down for maintenance or that Apple is experiencing problems with it. Take a look at Apple’s system status website If you usually connect over Wi-Fi try using cellular data instead, and vice versa.Įnsure that cellular data is switched on for iTunes or the App Store in your Cellular settings, then turn off Wi-Fi and open the store again. Test your internet connection by loading a web page in Safari They can provide further troubleshooting instructions. If it’s slow to load, restart your router or contact your Internet Service Provider. Test your connection by loading a new webpage or streaming an online video. Your iPhone or iPad cannot connect to the App Store or iTunes if your internet has stopped working. Restart your phone to fix many software issues Check your internet connection is working Wait 30 seconds before you power it on again. Swipe up to close apps running in the background.Īfter closing every app, press and hold the Sleep/Wake or power button until you see the option to power off your device. Doing this stops frozen or malfunctioning apps from taking up processing power and allows the store to operate as usual. Make sure to try connecting again after each step.Ĭlose down every app and restart your deviceĭouble-click the home button or swipe up on an iOS device to close all the apps running in the background. They will help you to reconnect to the iTunes Store or App Store. Try each of the troubleshooting tips outlined below. They will also alert you to any system downtime. They can resolve connection problems caused by common software bugs, sign in errors, or issues with your device settings. If you cannot connect to the iTunes Store on iPhone, iPad, Mac, or any other Apple device the troubleshooting tips in this post will help. How do I connect to the iTunes Store or App store? They may also be hindered by system maintenance, account inconsistencies, or other software bugs. If that connection fails, for any number of potential reasons, you’ll be alerted with a message.Īpple devices, like an iPhone or iPad, cannot connect to the App Store or iTunes Store without an internet connection. Your Apple device regularly reaches out to iTunes or the App Store to download media, check for updates, or refresh background content. Why does it keep saying “Cannot connect to iTunes store”? We’ve explained these troubleshooting tips and more in full detail below. Change the date and time in your settings.Update your device to the latest software.Sign out of the store, then sign in again.Force quit every app and restart your device.If you cannot connect to the App Store or iTunes Store Remove every device from your Apple ID account Change the App Store password to Always Required Turn on automatic downloads for everything
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Change your date and time to a different year Update your device to the latest software.Remove beta or testing profiles from your device.Make sure the store is available in your region.Turn off any content and privacy restrictions.Sign out of everything on your device, then sign in again.Take a look at Apple’s system status website.Check your internet connection is working.Close down every app and restart your device.How do I connect to the iTunes Store or App store?.Why does it keep saying “Cannot connect to iTunes store”?.If you cannot connect to the App Store or iTunes Store.App Store: “An unknown error has occurred” can’t connect to the App Store.
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